Overview
FASTag
Breeze through long lines at toll plazas with RoadPay FASTag – FIRSTForward. It’s a simple, reloadable tag, which is affixed to the inside of your car’s windscreen, enabling you to automatically pay for tolls, parking, and more. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. You can buy FASTag online after completing your FASTag registration, and even get a FASTag recharge online at your convenience.
Zoom through toll plazas and fuel stations with RoadPay FASTag – FIRSTforward.
About FASTag
FASTag is a device that uses Radio Frequency Identification (RFID) technology to make toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of the vehicle and enables the user to drive through toll plazas, without stopping for cash transactions. The tag has a validity of 5 years and one only needs a FASTag recharge to top up the tag as per requirement.
Track your FASTag spends
SMS Notifications
Get SMS notifications on your registered mobile number
Balance Enquiry
WhatsApp "Hi" to 9766630171
Monthly E-Statements
Get a detailed e-statement every month on your registered mobile number and email address
How FASTag Works
How FASTag Works
How we make payments faster
- When passing a toll, go through the FASTag lane
- Your FASTag will be scanned automatically by the RFID reader
- The fee will be deducted as per the toll fare
Fuel
- Download the RoadPay FASTag (FIRSTforward) App and activate fuel payments from the ‘Fuel Payments’ section in the menu
- At the fuel station, share your mobile number and vehicle registration number (last 4 digits) linked with FASTag
- Enter OTP received from bank on POS terminal and fuel charges will be deducted from your FASTag account
Parking
- When passing a FASTag-enabled parking plaza, go through the FASTag lane
- Your FASTag will be scanned automatically by RFID reader or handheld reader
- Fee will be deducted as per the parking fare
How Can We Help You Today?
Want to close your FASTag account?
Steps To close your fastag- Download the FIRSTforward App or click here (www.firstforward.idfcbank.com)
- Select the service request option.
- Select Tag closure from the drop down.
- Select the vehicle number.
- Enter the PAN and validate.
Update your mobile number registered with FASTag
Update Mobile number- Download the FIRSTforward App or click here (www.firstforward.idfcbank.com)
- Select “Service request” option from the Menu options.
- Select “Mobile number Update” from Update type “Drop down.”.
- Enter the New Mobile number that to be updated and select submit.
- You will receive a Digi-Locker authentication link to your new Mobile number.
- Digi-locker authentication has to be completed within 4 minutes.
- Post Successful Digi locker authentication, your new mobile number will be updated.
FASTag payment dispute
How to raise Toll transaction disputes- Download the FIRSTforward App or click here (www.firstforward.idfcbank.com)
- Go to My dispute tab in the Website.
- Select the disputed transaction.
- Select the Dispute reason from drop down.
- According to the dispute type please upload the necessary document proofs as below.
- Excess Debit – RC Copy
- Debit adjustment – RC Copy
- Monthly pass related disputes – RC Copy & Monthly pass receipt
- Cash payment along with online debit – Cash payment receipt
- Enter the refund amount (full /Partial)
- Submit the request.
- Your dispute raised successfully.
- KINDLY NOTE TOLL PAYMENT DISPUTE Should be raised within 40 days from the date of Transaction.
Want to change the details for your FASTag?
Steps to update Vehicle registration number- Download the FIRSTforward App or click here (www.firstforward.idfcbank.com)
- Select “Service request” option from the Menu options.
- Keep your RC COPY Front and Back image ready.
- Select “RC Update” from the drop down menu.
- Select your “Chassis number” from the drop down.
- Enter your “Vehicle registration number” Format: Ex: MH01AB1234 or 22BH1234A.
- Upload Front and back RC Copy image.
- Click on “Submit”.
- Post Successful, “Pari Vahan” validation your Vehicle number will be updated.
Recharge your FASTag account
Steps to recharge your FASTag- Download the FIRSTforward App or click here (www.firstforward.idfcbank.com)
- Login with your registered mobile number and OTP
- Select “Recharge” option from the HOME Tab or from the menu option on the left side.
- Enter or select the amount.
- Select the desired payment option and complete your recharge.
-
Recharge through UPI ID
- Enter VPA which follows common patterns for all FASTags NETC. vehicle number@idfcnetc example NETC.MH01AB1234@idfcnetc
- Above Customized UPI ID can be used for recharge through any UPI ID.
- After entering VPA as above, click on send money.
- Enter amount to be reloaded.
- FASTag is recharged.
- Select the desired payment option and complete your recharge.
-
Recharge Through other applications | BBPS
Visit any BBPS App such as BHIM, PayTm, Phone Pay, Google Pay, Amazon Pay etc.- Click on Recharge
- Select option IDFC FIRST Bank FASTag
- Enter Vehicle Number (Chassis based recharges are not allowed)
- Enter amount to be reloaded.
- and the FASTag is recharged.
Install your FASTag in 3 quick steps
Peel off the protective film from your FASTag sticker.
Apply FASTag sticker to the top of your windscreen. Do not try to remove or reposition the sticker.
Now run past the toll lane, without any hassle!
NETC | FASTag
National Electronic Toll Collection (NETC) is an initiative by Indian Highway Management Company Ltd., managed by National Payments Corporation of India. The aim of this programme is to simplify the process of toll payment collection by making it automated. This will make commutation across toll points hassle-free and less chaotic in terms of traffic.
NETC programme, through the FASTag device, employs the RFID (Radio Frequency Identification) technology which enables direct payment of toll charges from the prepaid account linked to it. This is also counted as a Prepaid Payment Instrument as per the RBI guidelines.
With NETC FASTag, you get the benefit of cashless payments along with the comfort of saving time and fuel.
RoadPay forward FASTag Benefits
Get in touch for any queries:
aditya.ops@downtownDSC.com
Pay for fuel & get discount at HPCL petrol pumps
Pay for parking at select places only
Avail monthly passes with auto-renewal option at toll plaza/ NHAI website
Link your RoadPay Credit card with FASTag for Auto recharge
Contact less Toll & Fuel Payment
Single statement with fuel & toll statement
For new FASTag registration call +91 9766630171 | Write to aditya.ops@downtownDSC.com | Concessionaire Login | Visit POS
Auto top up facility from corporate pool account
Instant discount at HPCL petrol pumps
Contactless highway toll & fuel payments
Pay for parking at select places only
Monthly passes with auto-renewal option at toll plazas/NHAI website
Single statement for toll & fuel payments
For new FASTag registration call 1800 266 9970 | Write to etollservices@RoadPay.com | Concessionaire Login | Visit POS
Roadpay FASTag Pricing and Benefits
Get in touch for any queries:
aditya.ops@downtownDSC.com
No pricing plans available at the moment.
| Tag Class | Description | Tag Color | Total Amount |
|---|---|---|---|
| No pricing plans available at the moment. | |||
For new FASTag registration call 1800 266 9970 | Write to etollservices@RoadPay.com | Concessionaire Login | Visit POS
Ways to recharge FIRST forward FASTag?
It's crafted with the latest trend of design & coded with all modern approaches. It's a robust & multi-dimensional usable template.
Enter netc.vehiclenumber @roadpaynetc in any UPI app
Login to your account & recharge through credit/debit/netbanking
Recharge online or at selected toll plazas
Send a 'Hi' on 9766630171 and select 'FASTag services' then 'Recharge FASTag'
Recharge your FASTag here
Frequently Asked Questions
RoadPay is India's first 3-in-1 FASTag that offers contactless payments for Toll, Fuel and Parking.
RoadPay FASTag also offers cashback at select HPCL outlets, making it a companion to suit all your travel needs.
FASTag can be purchased immediately from designated point-of-sale(s) over 1000 locations across the highways, including majority of National Highway Toll Plazas. FASTag can also be purchased digitally from our website. You may call our customer care @18002669970 to know more details.
FASTag is presently operational at 700+ national & select state toll plazas across Indian highways. More toll plazas will be brought under the FASTag program in the future.
Drive Cashless Today!
MAX Subscription – Privileged services designed just for you
All RoadPay FASTags purchased online come with a pre-bundled MAX membership with benefits up to ₹5000*.
- Zero minimum balance and
security deposit
requirements - PUC Reimbursement up to
₹200
- Vehicle breakdown
assistance - Complimentary fuel and fuel delivery services up to ₹500 during a vehicle breakdown